January 30, 2018

Mobile Register shrinks S7 Airlines airport queues

The passenger mobile registration kit has successfully passed testing, and works now in the check-in area of S7 Airlines flights in the airline's main airports, including Domodedovo. It helps to reduce queues to check-in swiftly and flexibly. Since October 2017, when the service testing began, more than 10 thousand passengers have enjoyed its convenience. The Mobile Register solution was developed by EastBanc Technologies specially for S7 Airlines.

The kit consists of a smartphone with the mobile app, a fiscal printer, and a card reader. The mobile kit enables an employee to register passengers for a flight and to issue additional services: luggage, seat upgrade, upgrade to the business class.

The mobile app recognizes tickets via QR codes, and interacts with the Departure Control System; it's integrated with a fiscal printer and a card reader for cashless payments. Boarding coupons and checks are printed with the fiscal printer. The full registration procedure including the additional sale processing takes no more than 1.5 minutes. It all happens in the passenger registration area with no necessity to be in the stationary sales office.

So, if a passenger travels with no luggage, they can quickly register for the flight, pay for the services required, for instance, upgrade the on-board service class, and get the boarding pass, saving the time which would be otherwise spent in the queue to the check-in desk. In the meanwhile, passengers who have checked-in for the flight online, don't have to worry about printing out the boarding pass by themselves.

The solution suits large airports with irregular check-in service load as well as smaller ones, where the airline has a very limited number of check-in desks, and the cashier to pay for the services can be located far from the registration area.

"The results of the first months of additional employees' work at airports let us speak about high efficiency of the solution. Thanks to it, we've managed to increase the speed of flight check-in significantly, which, of course, leads to positive feedback from passengers. Every day only at Moscow Domodedovo airport, an average of 250 passengers use this unique service," said Svetlana Kulyukina, director of the S7 Group passenger experience department.

In different periods, Mobile Register has been used at airports of Moscow, St. Petersburg, Novosibirsk, Ekaterinburg, Chelyabinsk, and Irkutsk.

January 30, 2018

See also

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April 23, 2018
Mobile Secret Passenger is testing S7 Airlines service quality

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VSK mobile app will help issue comprehensive car insurance certificate quickly

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